You have the right to cancel your order for any item purchased from BitterSweet Clothing, for a full refund. This does not apply to items that cannot be returned for hygiene reasons (i.e. Jewellery and swimwear).
Order cancellations must be made via email to firstname.lastname@example.org, quoting your order number, before 1pm the following day. If however your order has already been shipped, you will need to return the order to us.
Please read the Return or Exchange an item section below.
Return or Exchange an Item
If you are not completely satisfied with your purchase, simply return the item or items to us in their original condition* within 14 days from the day after the day of receipt. We will issue a full refund on receipt (refunds to cards take 5-10 working days to complete) , or exchange the item for a different size/colour if preferred. We cannot replace or refund earrings or swimwear for hygiene reasons. Costs for postage of returns are paid by the customer and are non refundable.
• The item is your responsibility until it reaches us.
• We recommend that you send the parcel using a delivery service that insures you for the value of the goods.
• The cost of returning the item to us is your responsibility.
• The parcel can take up to 7 working days to be returned to us, unless sent via special delivery.
Refunds to credit/debit cards take 5 – 10 working days to complete.
Please do not place an order if you intend to be away from the delivery address for a significant length of time and before the order arrives. If an order is placed by a customer who is intending to be away from the delivery address and cannot fulfill the 14 days returns agreement, then that item, unless faulty, will not be accepted as returnable
Please return to Bittersweet Clothing, 9 Fore Street, Liskeard, Cornwall, PL14 3JA.
If the item you received is faulty, please contact email@example.com or call 01579 349800, quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. You have 30 days from receipt of the faulty item to return it to us.
9 Fore Street